Shipping policy

 

1. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment. This allows you to monitor the progress of your delivery and estimate the expected arrival date. The delivery time after receipt of the order is 1 – 5 business days (national/international).

2. Customs

When shipping to non-EU countries, please be aware that your order may incur additional expenses, such as custom duties or taxes. These charges are not covered by us, and you are responsible for paying them directly to the appropriate customs or tax authorities. For specific information, please reach out to the relevant authorities.

3. Returns and exchanges

We accept returns on products that are in new, unworn, and resalable condition, with all original tags attached. Returns must be sent back to us within 14 days of receipt and are free of charge. We do not offer an exchange service. In this case, the order must be returned. 

You can access our return service here https://returns.ovnnie.com/